stay on top of your outsourced operations
A full-on system to keep track of how your outsourced teams are doing within your quality and coaching programs.
Align your BPOs around your
quality standards & brand voice
Harmonize your customer experience across your BPOs
Ensure all your BPOs convey an on-brand experience to your customers
Effortlessly streamline changes and make sure everyone is aligned with your latest policies
Monitor the review frequency and assess adherence to your quality standards
Get your BPO up to speed
through ongoing coaching
Hands-on onboarding
Equip your external agents with the skills that embody your mission and values.
Experiential learning
Engage them in simulations or real-life situations to drive better learning impact
Tailored support
Ensure your contracted agents receive ongoing guidance and support tailored to their specific individual challenges
Bring all your BPO data together
in one place for clear insights
Don’t compromise quality for scalability
Choose a smarter approach to elevate your outsourced operations