Your customers in good hands

Build high-performing frontline teams that drive

performance management

Review and track performance of your teams members and managers

Provide regular, constructive feedback through reviews that are development-oriented. Continuously track reviews accuracy through calibrations.

Enablement

Upskill your employees in the flow of work

Offer coaching programs, workshops, and other learning opportunities to help your teams acquire new skills and knowledge.

Make them your standards to drive your frontline people performance.

performance management

Review and track performance of your teams members and managers

Provide regular, constructive feedback through reviews that are development-oriented. Continuously track reviews accuracy through calibrations.

Enablement

Upskill your employees in the flow of work

Offer coaching programs, workshops, and other learning opportunities to help your teams acquire new skills and knowledge.

Made for all businesses

For Business Processing Outsources

Cherish your customer focus across bpos and borders and make sure they align with your values and needs

See use case

For Startups & Small Businesses

Nurture your up-close interactions with your customers and turn them into a gold mine of insights

See use case

For Mid-Markets & Enterprises

Champion your top-notch in-house support while navigating hypergrowth, multiple locations and time zones

See use case

Made for all businesses

For Business Processing Outsources

Cherish your customer focus across bpos and borders and make sure they align with your values and needs

See use case

For Startups & Small Businesses

Nurture your up-close interactions with your customers and turn them into a gold mine of insights

See use case

For Mid-Markets & Enterprises

Champion your top-notch in-house support while navigating hypergrowth, multiple locations and time zones

See use case

One stop platform to manage performance

CONVERSATION REVIEWS

Measure what matters to you

Tailor your performance management to your unique needs. Adapt your performance management to what works best for you business and fits your company culture.

COMPLIANCE

Ensure reviews adhere to industry rules

Seamlessly automate and scale your compliance, so you can focus on elevating quality beyond mere compliance and established standards.

CALIBRATIONS

Secure fairness at scale

Train and align your reviewers on accurate and objective evaluation standards and eliminate bias through calibration meetings.

COACHING & LEARNING

Coach as part of your daily flow

Adopt an experience-based approach to learning and provide targeted guidance through micro-coaching and todo actions.

DATA & REPORTS

Connect granular data to the big picture

See how your company performance flows downwards to teams and individuals in a few clicks and capture learning and coaching needs.

CONVERSATION REVIEWS

Measure what matters to you

Tailor your performance management to your unique needs. Adapt your performance management to what works best for you business and fits your company culture.

COMPLIANCE

Ensure reviews adhere to industry rules

Seamlessly automate and scale your compliance, so you can focus on elevating quality beyond mere compliance and established standards.

CALIBRATIONS

Secure fairness at scale

Train and align your reviewers on accurate and objective evaluation standards and eliminate bias through calibration meetings.

COACHING & LEARNING

Coach as part of your daily flow

Adopt an experience-based approach to learning and provide targeted guidance through micro-coaching and todo actions.

DATA & REPORTS

Connect granular data to the big picture

See how your company performance flows downwards to teams and individuals in a few clicks and capture learning and coaching needs.

Everything you need to boost performance management

Conversation reviews

Run effortless reviews and streamline smooth performance management. Ensure a seamless compliance assessment, offer useful feedback and co-define follow-up actions.

Reviews calibration

Make sure reviews are fair and consistent by checking that everyone is using the same standards, addressing biases, and keeping things fair.

Calibration workshops

Elevate your grading approach with proactive calibration workshops. Engage multiple participants, set clear expectations, align your reviewers, and collaboratively craft improvement plans.

Coaching

Promote everyday learning. Capture spontaneous lessons from incidents and wins for experience-driven growth. Consistently track progress toward shared goals for genuine development.

Tasks

Turn your reviews into action. Reviews kick off the talk, but to really make the most of them, define quick follow-up actions right after and track their progress effortlessly.

Compliance

Make it easy to keep track of your compliance from the individual level to real-time ISO 18295 dashboard synthesis, regardless of your company's size.

Insights

Stay updated with real-time insights, use our holistic data for a complete perspective. Acknowledge outstanding achievements, and identify areas for skill improvement and learning opportunities.

Scorecard Builder

Define your reviews in a way that fit your teams, your culture and your business. Our user-friendly grids empower you to navigate the customer journey with adaptability and bring everyone on board.

Backups

Never worry about taking leave with Calibris. Use our smart system for seamless handovers to your teammates, ensuring a smooth, transparent, and secure process.

Workflows

Empower your employees with a workflow that let them speak up, providing sessions to understand feedback, share perspectives and ensure their voices are heard.

Custom roles

Customize team permissions effortlessly with easy-to-use profiles. Make quick adjustments for new hires, experimental processes, or company-wide policies.